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Return Policy

Creative QT will happily accept returns for full refund on any unused and undamaged product within 60 days from date of purchase. After 60 days from date of purchase, unused and undamaged product may be returned for a product exchange of equal or lower value for 365 days from date of purchase. Have questions? Contact us at info@creativeqt.net.

To be eligible for a return for refund the item must be unused and in the same condition as it was received, including original packaging. Gift Cards are non-returnable.

Please do not send your purchase back to the retailer, but instead, mail the product, along with a copy of your receipt or order number, to:

 

Creative QT

P.O. Box 634 

Spring Grove, IL 60081

 

There are certain situations where only partial refunds are granted (if applicable), including: 1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error; and 2) Any item that is returned more than 60 days after purchase.

 

Refunds (if applicable)

Once your return is received, you will receive an email notifying you that we have received your returned item. If the return is accepted, then a credit will automatically be applied to your original method of payment. Please allow 7-14 business days for the credit to be transferred. If after 14 business days, the credit has still not posted to your account, please contact us at info@creativeqt.net.

 

Exchanges (if applicable)

Items that are unused and undamaged can be exchanged for any Creative QT product at equal or lower value within 365 days of date of purchase.  If you need to exchange an item, please email info@creativeqt.net with your order details and mail the product you’d like to exchange to:

 

Creative QT

P.O. Box 634

Spring Grove, IL 60081

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process a refund to the original purchase.

 

Shipping

To return your product, please mail the product to:

 

Creative QT

P.O. Box 634 

Spring Grove, IL 60081

 

You will be responsible for paying shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. 

 

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